1. How the guarantee works
On your onboarding call, we record your baseline: your average monthly net follower (or subscriber) growth over the 90 days before you joined FirstFame, taken from your platform's native analytics.
At the end of your first 30 days, we compare your net growth during that period against your baseline. If your growth is not above your baseline, you're eligible for a full refund of your first month's fee.
2. What we ask of you
The guarantee assumes we've been able to do our job together. To be eligible, you'll need to have:
- Attended your onboarding call and shared the analytics access or exports we need.
- Published at least 75% of the content in your agreed plan for that period.
- Not shortcut audiences, likes or views, or used automation tools, during the period.
- Requested the refund within 14 days of the end of your first 30 days.
We're not trying to be difficult. These conditions exist only because we can't grow an account that isn't posting.
3. How to claim
Email hello@firstfame.org with your account handle and the subject line "30-day guarantee". We'll confirm the comparison with you and process eligible refunds within 5 business days to your original payment method.
4. Cancellations
Monthly plans: cancel anytime before your next billing date and you won't be charged again. We don't refund partial months outside the 30-day guarantee.
Annual plans: cancel anytime for a prorated refund of complete unused months. Annual plans are also covered by the 30-day guarantee, which refunds the full annual payment if claimed in your first 30 days and eligible.
5. Advertising spend
Any money you spend directly with Instagram/Meta, TikTok or Google/YouTube on promotion is paid to those platforms, not to FirstFame, and isn't refundable by us.
6. Questions
If anything here is unclear, ask your strategist or email hello@firstfame.org before you sign up. We'd rather you join with complete confidence.